FAQ

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Q. How to reach siena by bus?
A. From Rome please see www.sena.it for bus schedules, from Firenze please see www.trainspa.it

 

 

Q. How do we reach the hotel from bus station?
A. From the bus station to the hotel it’s a 15-20 min. walk, therefore you might want to take a taxi in the nearby Piazza Matteotti.

 

 

Q. How do we reach the hotel from the train station?
A. Because the Train Station is outside the city centre, we suggest you to take a taxi to the hotel (taxi station is just outside the train station).

 

 

Q. Do you offer transfer service from/to the airport?
A. No, but on request, we can organize transportation services from/to all airports.Please contact the front desk to arrange transportation.

 

 

Q. How do we reach the hotel by car?
A. The Hotel is located in a traffic restricted zone, to which customers are allowed to access provided they enter the city from Porta San Marco and not from other city entraces. Do not use navigators since they usually indicate to cross the city center, which is not allowed. Please check our web site.

 

 

Q. Do you have parking?
A. he hotel provides on-site self parking free of charge.

 

 

Q. Do we need to reserve a parking place?
A.No.

 

 

Q. What time is your check-in and check out time?
A. Check in begins at 3pm. Check –out is at 11am.

 

 

Q. Do you offer loundry service in the hotel?
A. No, but there are self service, drop off and dry cleaning laundry services very close to the hotel.

 

 

Q. Is wi-fi available in the hotel?
A. Wireless connection is available in your room and the common areas of the hotel and it is free of charge. All rooms are also supplied with ethernet plugs and on the ground floor there is an internet point equipped with a printer.

 

 

Q. Is there a lift in the hotel?
A. Yes.

 

 

Q. How close is the hotel from the most important sites?
A. Palazzo Ravizza is centrally located, in a walking distance to all sites: 400mt to the Cathedral and 500 mt to the Piazza del Campo.

 

 

Q. Where can we rent a car?
A. In Siena there are AVIS, HERTZ and EUROPCAR. Reservation can be made on line. The agencies are located outside the city centre and are reachable by taxi (closed on Saturday afternoon and Sunday).

 

 

Q. Can we store our luggage in the hotel?
A. Yes, the hotel has a storage room which is not guarded.

 

 

Q. What is served for breakfast?
A. A choice of different breads, pastries (croissants and rolls), butter, honey and preserves, yogurt, muesli, corn flakes, fresh fruit, local varieties of salami and cheese, tomatoes and mozzarella, fruit juices, filtered coffee, milk, cappuccino, espresso, tea.

 

 

Q. Is it possible to have gluten free breakfast?
A. Yes, you may request it before your arrival or simply ask the waiting staff.

 

 

Q. Is there air conditioning all year around?
A. No. Only in the summer months.

 

 

Q. Do you have coffee/tea facilities in the room?
A. No. We have free coffee facilities in the lobby.

 

 

Q.Do you have hairdriers in the room?
A. Yes.

 

 

Q. Do have iron and ironing board in the room?
A. No but we offer the use of an iron and ironing board.

 

 

Q. Can we go in the piazza del campo during the palio?
A. Yes. The square is closed only during the times of the horse races. For further information please check on www.wikisiena.com

 

 

Q. Can you organize palio tickets for us?
A.No, but you may contact the Tourist Information of Siena or check on line on Palio sites.